Support

This help is designed to be used on-screen. It is cross-linked with the application so that you can find relevant information to any subject from virtually any dialog box or window. Many troubleshooting questions can be answered by this help. If your question is not covered in the help document, please read the next section.

Technical Support

If you have a specific technical issue. If you would like to send general comments about the product, please reads the following:

• Please read the "Frequently Asked Question" in our web site to see whether your question is already answered.
• You may use the "Online support" dialog box to submit your support request, feature request, or to send a bug report. Please click on the "Support..." button in the "About" page of the "Main window" to open this "Online support" dialog box, choose one of the categories and fill in the dialog box, then click on the "Submit" button to start your submission. See also the "Online support".
• You may email the technical support issues to support@han-soft.com. The registered users will get priority, so include your order number in the email to ensure a prompt response.

In order to provide more accurate service, please provides the following information:

• Whether the problem can be reproduced? How is it reproduced?
• What operating system do you use?
• Which version of Net Time Server & Client do you use?
• If there are any error message boxes, please provides the whole error message, it is better to contain the screenshot capture if possible.

Feedback

If you have any comments or concerns about this product please send them to feedback@han-soft.com. Your feedback is very important for us because it helps to us to make our software better and more efficient. Many of its features and significant portions of its interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.

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